Excellence in Customer Service-2014 Bill's Ace Hardware

“Nominees in this category will be individuals or businesses with outstanding customer service based on first impressions, attitude, helpfulness, exceling above and beyond service expectations and promoting other businesses in the area.”

Bill’s Ace Hardware


What we see today at Bills Ace Hardware has been more than 30 years in the making. It actually started when Bill worked with his parents at a store in Idaho Falls, and where he first nurtured his approach to customer service. It’s really quite simple, he says: “give customers a wonderful shopping experience every time.” So, when he and Jill bought Bruce and Joyce Vetvick’s former Coast to Coast in Osceola 30 years ago, Bill brought that approach with him. “By caring for people, you want to help them. You treat them the way you want to be treated,” he says.

To this day, Bill says that the most exciting thing about having a business is being able to help keep Osceola vibrant and to be able to help people with their needs. Add to that the partnerships with the Chamber and Village and you can “work together as a team with a common goal in mind to keep Osceola thriving,” Bill says.
We are blessed to have such a robust service business in our downtown. We thank Bill, Jill and all of their employees for their service, their business and committment to the community.